Contact Us
We're Here to Help
At AuraLoom, we believe that excellent customer service is just as important as great style. Whether you have a question about your order, need assistance with sizing, want to request a return, or simply have feedback to share, our dedicated support team is ready to assist you.
We strive to respond promptly and provide helpful, friendly support to ensure you have the best possible shopping experience.
Contact Information
📧 Email Support
For all enquiries, including orders, returns, exchanges, and general support, email us anytime. We aim to respond within 24 hours on business days.
đź“ž Phone Support
Available during our customer service hours for immediate assistance.
🏢 Business Address
69 Friars Road
London E6 1LJ
United Kingdom
Customer Service Hours
Monday – Friday
9:00 AM – 9:00 PM (GMT)
We are closed on weekends and public holidays. Messages received outside business hours will be answered as soon as possible on the next business day.
Need Help?
You may find the answer you're looking for in one of the following pages:
These pages contain helpful information about shipping, delivery times, returns, refunds, exchanges, and order tracking.
Stay Connected
Follow AuraLoom for the latest collections, exclusive offers, and style inspiration.
Instagram: @auraloomofficial
Facebook: Aura Loom
X (Twitter): @Auraloomofficial
Before You Contact Us
To help us assist you as quickly as possible, please include the following information when applicable:
- Your order number
- The email address used to place the order
- A brief description of your enquiry
- Photos (if you're reporting a damaged or incorrect item)
Providing these details allows our team to resolve your request more efficiently.
Thank you for choosing AuraLoom. We appreciate your trust and look forward to assisting you.