Refund policy

Last Updated: April 27, 2026

At AuraLoom Official, your satisfaction is important to us. If your purchase does not meet your expectations, we offer a transparent and fair return and refund process.

This Refund & Return Policy applies to orders delivered within the United Kingdom.

1. Returns Overview

We accept returns for both defective and non-defective products, subject to the conditions outlined below.

Policy Item	Details
Country Coverage	United Kingdom
Eligible Returns	Defective and non-defective products (subject to conditions)
Return Window	30 days from delivery
Product Condition	Unused, unwashed, and in original condition with packaging, tags, and accessories intact
Return Method	By mail only
Return Label	Provided free for defective/damaged/incorrect items (upon approval)
Restocking Fee	No restocking fees
Refund Method	Original payment method
Refund Processing Time	Within 5–7 business days after approval

2. 30-Day Return Window

You may request a return within 30 days of delivery. Requests submitted after this period are not eligible for return or refund.

3. Return Eligibility

To qualify for a return, all conditions below must be met:

Item must be unused, unwashed, and in original condition
Original packaging, tags, and accessories must be included
Proof of purchase is required
Return request must be submitted within 30 days of delivery
Return must be approved by our support team before shipping

4. Non-Returnable Items

We cannot accept returns for:

Items marked as non-returnable on product pages (for hygiene or safety reasons)
Items that show signs of use, wear, washing, or damage caused by the customer
Items returned without original packaging or missing parts
Unauthorized returns sent without approval

5. Return Shipping Costs

Return shipping responsibility depends on the reason for return:

Reason for Return	Shipping Responsibility	Outcome
Change of Mind / Size / Preference	Customer is responsible for return shipping costs	Refund issued after inspection and approval
Defective, Damaged, or Incorrect Item	AuraLoom Official provides a prepaid return label or covers reasonable return shipping costs	Refund or replacement after inspection

If you arrange your own return shipping, we strongly recommend using a tracked shipping service, as we are not responsible for lost return shipments.

6. How to Initiate a Return

Contact Us: Email support@auraloomofficial.com with your order number, reason for return, and photos (if applicable).
Approval: Our team will review your request and issue return authorization if eligible.
Return Instructions: Once approved, you will receive full return instructions.
Ship Item: Send the item securely using the provided instructions.

7. Inspection & Refunds

Once your return is received:

The item is inspected within 1–2 business days
If approved, refund processing begins immediately
Refunds are issued within 5–7 business days after approval
Refunds are made to the original payment method

Bank or payment provider processing times may vary and are outside our control.

8. Exchanges

Exchanges are available only for defective or incorrect items
Requests must be made within 14 days of delivery
For size, color, or preference changes, customers should return the item and place a new order
All exchanges are subject to stock availability

9. Cancellations

Orders may be cancelled within 2 hours of purchase by contacting support@auraloomofficial.com. After this period, orders may already be processed and cannot be cancelled, but eligible items may still be returned after delivery under our 30-day return policy.