Refund policy

Last Updated: June 2026

At AuraLoom Official, your satisfaction is important to us. If your purchase does not meet your expectations, we offer a transparent and fair return and refund process.

This Refund & Return Policy applies to orders delivered within the United Kingdom.

1. Returns Overview

We accept returns for both defective and non-defective products, subject to the conditions outlined below.

Policy Item	Details
Country Coverage	United Kingdom
Eligible Returns	Defective and non-defective products (subject to conditions)
Return Window	30 days from delivery
Product Condition	Unused, unwashed, and in original condition with packaging, tags, and accessories intact
Return Method	By mail only
Return Label	Provided free for defective/damaged/incorrect items (upon approval)
Restocking Fee	No restocking fees
Refund Method	Original payment method
Refund Processing Time	Within 5–7 business days after approval

2. 30-Day Return Window

You may request a return within 30 days of delivery. Requests submitted after this period are not eligible for return or refund.

3. Return Eligibility

To qualify for a return, all conditions below must be met:

Item must be unused, unwashed, and in original condition
Original packaging, tags, and accessories must be included
Proof of purchase is required
Return request must be submitted within 30 days of delivery
Return must be approved by our support team before shipping

4. Non-Returnable Items

We cannot accept returns for:

Items marked as non-returnable on product pages (for hygiene or safety reasons)
Items that show signs of use, wear, washing, or damage caused by the customer
Items returned without original packaging or missing parts
Unauthorized returns sent without approval

5. Return Shipping Costs

Return shipping responsibility depends on the reason for return:

Reason for Return	Shipping Responsibility	Outcome
Change of Mind / Size / Preference	Customer is responsible for return shipping costs	Refund issued after inspection and approval
Defective, Damaged, or Incorrect Item	AuraLoom Official provides a prepaid return label or covers reasonable return shipping costs	Refund or replacement after inspection

If you arrange your own return shipping, we strongly recommend using a tracked shipping service, as we are not responsible for lost return shipments.

6. How to Initiate a Return

Contact Us: Email support@auraloomofficial.com with your order number, reason for return, and photos (if applicable).
Approval: Our team will review your request and issue return authorization if eligible.
Return Instructions: Once approved, you will receive full return instructions.
Ship Item: Send the item securely using the provided instructions.

7. Return Address & Return Authorization

To help ensure your return is processed correctly, please do not send any item back without first obtaining return authorization from our customer support team.

Returns sent without prior approval may be delayed, refused, or returned to the sender.

How Return Instructions Work

Contact us at support@auraloomofficial.com with your order number and the reason for your return.
Our team will review your request to confirm that it meets our return eligibility requirements.
If your return is approved, we will provide:
- A Return Authorization (if applicable)
- The correct return address
- Any additional return instructions
- A prepaid return label for approved defective, damaged, or incorrect items (where applicable)

Please do not send returns to our registered business address unless you have been specifically instructed to do so. The appropriate return location will be provided once your return request has been approved.

Using the approved return address and following the provided instructions helps ensure your return is received and processed without unnecessary delays.

8. Exchanges

If your order arrives damaged or incorrect, notify us within 48 hours of delivery. Exchanges are available only for defective or incorrect items, and must be requested within 14 days of delivery.
Requests must be made within 14 days of delivery
For size, color, or preference changes, customers should return the item and place a new order
All exchanges are subject to stock availability

9. Cancellations

Orders may be cancelled within 2 hours of purchase by contacting support@auraloomofficial.com. After this period, orders may already be processed and cannot be cancelled, but eligible items may still be returned after delivery under our 30-day return policy.