Privacy Rights and Personal Data Requests

Last Updated: July 2026

At AuraLoom Official, we respect your privacy and are committed to protecting your personal information. Depending on your location, you may have certain rights under applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other applicable privacy legislation.

This page explains your privacy rights and how you can submit a request regarding the personal information we hold about you.

How We Process Your Request

To help manage privacy requests securely, AuraLoom Official uses Consentmo as its privacy compliance platform.

When you submit a request through our privacy request form, Consentmo may process information such as:

  • Your email address
  • IP address
  • Device and browser information
  • Technical information required to verify your request

This information is used solely to:

  • Verify your identity
  • Process and fulfill your request
  • Prevent fraudulent or abusive requests
  • Maintain records required for legal compliance

For more information about Consentmo's processing activities, please refer to their Privacy Policy.

Your Privacy Rights

Depending on your country or region, you may have the right to:

  • Request access to the personal information we hold about you.
  • Receive a copy of your data in a commonly used electronic format where applicable.
  • Correct inaccurate or incomplete personal information.
  • Request deletion of your personal information ("Right to be Forgotten").
  • Restrict or object to certain types of data processing.
  • Withdraw consent for optional marketing communications or tracking technologies.
  • Update your cookie and privacy preferences.
  • Lodge a complaint with your local data protection authority if you believe your rights have not been respected.

These rights may vary depending on the laws applicable in your jurisdiction.

Request Access to Your Data

You may request a copy of the personal information we hold about you, including, where applicable:

  • Account information
  • Order history
  • Contact details
  • Other personal information associated with your purchases

Where technically possible, your information will be provided in a commonly used electronic format.

Correct Your Information

If any personal information we hold is inaccurate or incomplete, you may request that it be corrected.

Examples include:

  • Incorrect name
  • Incorrect email address
  • Incorrect billing or shipping address
  • Other inaccurate account information

Request Deletion

You may request deletion of your personal information associated with AuraLoom Official.

Please note that we may retain certain information where required or permitted by law, including for:

  • Tax and accounting obligations
  • Fraud prevention
  • Security purposes
  • Legal claims
  • Order and transaction records
  • Compliance with applicable laws

Manage Cookie & Privacy Preferences

You may update your cookie preferences or withdraw consent for optional cookies and tracking technologies at any time through our Cookie Preferences tool.

Your choices will apply to future visits where applicable.

Identity Verification

To protect your personal information, we may ask you to verify your identity before processing certain privacy requests.

If sufficient verification cannot be completed, we may be unable to fulfill your request until your identity has been confirmed.

Response Time

We aim to respond to privacy requests as quickly as possible.

Where applicable, requests will be processed within the timeframes required by relevant privacy laws. If additional time is legally permitted due to the complexity or volume of your request, we will notify you accordingly.

Contact Us

If you have questions about your privacy rights or wish to submit a request, please contact us.

Customer Service Hours:

  • Monday – Friday: 9:00 AM – 9:00 PM
  • Saturday & Sunday: Closed

Time Zone: GMT / BST (United Kingdom Local Time)

🕒 Response Time: Routine inquiries answered within 24 hours; data rights requests processed within 30 days.

Complaints

If you believe we have not handled your personal information in accordance with applicable privacy laws, you may have the right to lodge a complaint with the relevant data protection authority in your country or region.

If possible, we encourage you to contact us first so we have the opportunity to resolve your concerns promptly.